Frequently Asked Questions

 

Reminders:

1. Online ordering is available from 11 AM to 5 PM, Monday to Sunday.


2. We will confirm all orders via Viber/SMS. If the restaurant cannot cater a specific item/order, we will get in touch with you should you wish to modify the order.


3. For on demand or same day delivery, kindly settle the payment as soon as the order is confirmed. Please see bank details below:
Bank Name: Metrobank
Account Name: WLA Food Concepts Inc.
Account Number: 266-3-26652378-6


4. Once payment is done, send a screenshot via Viber to 09178923926. Proof of payment is requested for processing of the order. 


5. All orders will be available for dispatch one (1) hour after the payment has been confirmed. Below are the options:
Option A: Self pick up

Option B: Delivery via in-house courier (Metro Manila only)

 

6. Delivery fee by our partner courier is dependent on the delivery area. We will confirm delivery fee along with the order via SMS. 


7. For self pick up, orders can be picked up one (1) hour after the payment has been confirmed. Pick up is at Wee Nam Kee Alabang Town Center (G/F New Wing, Alabang Town Center). Location pin for Grab is Wee Nam Kee - Alabang Town Center. For Lalamove, its Wee Nam Kee Ayala Alabang Muntinlupa.